At Autre, our customers come first. We’re committed to delivering premium quality products and a smooth shopping experience every step of the way.

Here’s how we support you:
 

• Friendly support via WhatsApp (+250 794 426 099) and Instagram DM @be_autre

• Fast response for order inquiries, sizing help, and after-sales support

• Exchanges for faulty items accepted on the same day or the next day after delivery to ensure smooth logistics

• Real-time updates on delivery and promotions via social media

We value every customer and strive to build a community that reflects strength, individuality, and confidence.

🔒 Privacy & Safety

Your privacy and safety are very important to us. All customer data and transactions are handled with care and protection.

We ensure:
 

• Secure checkouts on our website with SSL encryption

• We do not share your personal information with third parties

• All communication via WhatsApp and Instagram is private and strictly for customer support or order purposes

• Payment information is processed securely via Mobile Money, Airtel Money, or Card Services
  
   

Shop with confidence—your data is safe with us.